FAQs

Amenities

Do you have lockers?

We offer shoe storage free of charge and you can use these shelves to place your belongings while you jump, however they aren’t secure. Do empty your pockets of cell phones, ipods, keys, and any other items that can cause injury or be lost or broken.

Can I buy food and beverages at Leap?

Yes, we do have pre-packed snack food such as chips, cookies, popcorn and ice creams ect. We also have qualified baristas for all your coffee needs.

Can we bring our own food and non-alcoholic drinks

Yes, you are welcome to bring your own non-alcoholic drinks and snack foods to enjoy at LEAP.

Booking

Do I need to make a booking?

To avoid disappointment, bookings are HIGHLY recommended.

Is there an admission fee for people who are not jumping?

Only the jumpers pay and carers/parents can watch free of charge.

What is the age range for jumping?

Almost everyone can join the fun, Bounce is suitable for all ages 3 and above!

How much does it cost?

Please see full details under Hours and Prices.

There are no spaces available online – can I still turn up?

Our booking website shows the amount of spaces available in the whole park. So if we are fully booked online, we would not be able to accept walk-ins on the day either.

How long before the start of my session do I need to arrive?

We ask you to arrive 15 minutes prior to the start of your session. This allows enough time to process your booking and to complete our Safety Briefing prior to the start of your session. We like all our customers to enjoy their FULL hour of leaping!

When are your busiest/quietest times?

Our peak days are on weekends and on school holidays. If you prefer quieter days, we recommend visiting us on a school term weekday.

I have a concession card – How does this work?

We have Concession Cards available for purchase. A 10 Leap Session Card for $150.00 ($15 per Leap) These cards make GREAT GIFTS! We will write your name on your Concession Card – you are allowed to use it for yourself and one other friend every time you visit Leap.

How long can I stay on the trampolines?

Our sessions at Leap run for 1 hour and start on the hour, every hour. You are welcome to purchase an additional hour if you like to stay longer.

Do you have allocated times for pre-schoolers?

Yes, we have special closed sessions only for Little Leapers to let your pre-schoolers run wild (and wear them out to make bedtime a breeze!). This is a 3-hour session especially for your little ones where they can enjoy our entire facility! Tuesdays – Friday 9am – 12pm . For information on the Little Leapers sessions.

Safety

How are Leap and Clip ‘n Climb keeping me safe during COVID-19?

We have implemented the necessary protocols and hygiene practices to ensure your safety. For the full list check our home page.

Do I have to listen to the safety briefing every time I visit Leap ?

Yes, it is very important to listen to our Safety Briefing every time you visit Leap. Our Staff will explain all our safety rules and regulations prior to the start of every session. It is very important to listen carefully, even if you have been briefed before, our rules do change and it is a great reminder of details you might have forgotten since your last visit. The safety of ALL our customers are of upmost importance to Leap. Our Leap Team will run a first Safety Briefing 5 min prior to the start of your session. There will also be a second Safety Briefing at 10 min after the start of your session. So, if you are running a little late, you will still be able to join your session.

Do I need to wear socks?

No, you are welcome to enjoy our activities at Leap bare-footed. We do however have specifically designed Leap socks for purchase. These are non-slip, rubber gripped socks, specifically designed to be used on our trampolines. Regular everyday socks are dangerous on the smooth surface of a trampoline and are not allowed on our trampolines for safety reasons.

I have lost a personal item on the trampolines – how can I get it back?

Please do not attempt to retrieve your item by yourself. Notify one of our Leap staff members immediately and they will take the correct actions to retrieve your item safely. Leap staff will take your details and reunite you with your personal item as soon as they can get in under the trampolines to retrieve it. Please make sure you listen carefully during the Safety Briefing regarding how to keep your personal items, jewelry, watches, etc safe. We do advise our customers to remove these items keep in a safe place during their session at Leap. Any valuables can be left with Leap staff at reception.

Can I race my friend through the Commando Style Inflatable Obstacle Course?

Absolutely! Have fun and let the fastest person win! Remember to watch the traffic light – if it is green you are good to go!

Parties

Can I hire the entire facility for a corporate function?

Yes, Leap is available for Exclusive Hires/Bookings. Please contact us to discuss availability, options and prices.

I would like to hire your party room – How do I go about this?

Birthday parties at Leap is great fun! We have themed party rooms available for hire after your Leap session. Please contact us to discuss availability, options and prices.